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Play your partDont underestimate how much impact a simple action like reporting an expired product on a shelf can have
Save a lifeConsumer Intelligence, Compliance and Recovery Bureau (CICREB) therefore focus on consumer rights and corporate responsibility. Consumers have the right to accurate and full information, to safe products, to adequate product choices, to product that do not harm the environment, to services that are sufficient and offer quality products, etc.
We issue citations as a means to punish offenders to make sure they do not repeat such activities, this ties into serious point countdown scores (PCS)to those who receive our citations in the process of correcting the consumer abuse and bad business practice (BBP). Learn more about what we do →
In the quest to serve the wide spectrum of consumer protection needs in Uganda, there are a cross section of sectors and segments that we place much emphasis and they are usually the ones in which consumer rights are abused the most.
Through education and sensitizing the public, we continue cover the field to create awareness. We have provided on our website the hot lines to call when one is sold fake goods or provided with insufficient services. We continue to work with those concerned in this noble cause.
The population is experiencing lots of diseases and discomfort as the result of the consumer rights abuse through the sale of extremely expired good, poor services, and negligence. Through consumer intelligence we have found out that some clinics and drug stores are managed by non-professional attendants or owners who have no attachment to the patients they serve.
Most industries have failed to follow the rules enforced by UNBS, or any other legislated bodies, as the result, we have lots of duplicated goods in the market, which end up causing losses and discomfort to the consumers. The working environment is not favorable to qualify some of these to be called manufacturing plants.
All consumables are subject to inspection from all points of entries and even in the country. Some of them are locally manufactured or made, others do evade the UNBS offices or any other implementer check points, such goods and services end up on the market. That’s why our covert operators are in the field to end this practice.
We are here to assist in the process of negotiations, litigation, or providing information about such Bank, Lenders, etc. to consumers whose rights have been violated.
We work with all banks to ensure that consumers are not violated, and banks are safe guarded by having cleared customers in terms of credibility.
We are concerned when it comes to credit and credit institutions. Consumers fall pray to such institutions especially money lenders licensed or un licensed. There is no proper information to the consumers as to how they can be assisted in determining the interest rates, agreements provided by such providers, collateral or security asked.
Consumer Intelligence, Compliance and Recovery Bureau (CICREB) in partnership with the Government becomes an activist to protect our consumer, in all those aforementioned areas and sectors to ensure there is safety and development of products and services. (The bridge to create a smooth relationship in the market place). We cannot achieve this in isolation, so we aim to work together with the regulatory agencies that play a critical role in ensuring and enforcing consumer rights. These agencies are NEMA, {EPA} NDA, FDA, GTC, UCC, CPSC(Consumer Products Safety Commision), KCCA, UNRA, UNBS, Uganda Police to mention but a few.